Returns and Exchanges
These require a return authorization (calling us or emailing for authorization is required) and a copy of your Invoice. Replacement or exchanges will be treated as a seperate order (you will be charged for the merchandise and a credit will be issued upon receipt of the returned items). No returns exchanges or credit authorizations after 7 days of delivery of order. Returns must reach us no later than 14 days after our authorization for return is issued.  There is a re stocking charge for cancelling orders that have not been shipped yet but have been packaged, this is to cover credit card & administrative costs/fees/packaging costs. There is a re-stocking fee on all returned orders (On exchages we may choose to waive it in lew of a small re shipping fee). Also returns for refund are subject to the restocking fee as well as the cost of shipping we paid for if you received the free shipping offer.

Our return policy is as follows:
If it is our error or a manufacturer defect:
Receive a full credit if received 1-12 days from date delivered. You may be asked to provide some documentation.

Gift certificate returns/exchanges

Gift certificates have no expiration dates for use on our site. Returns for refunds must be made within 45 days of purchase to receive full refund. This is because electronic refunds can only be made available for refund within the first 45 days of transaction.

Customer Error/overordered quantities/not what customer wanted/dislikes product:
10% restocking charge & customer pays for return shipping to our location in Fort Worth Texas. If we paid for the shipping as part of a free shipping offer, that amount too will be deducted before a refund is issued.